Reconfiguring Service Delivery. SPEC Kit 327. Association of Research Libraries, December 2011.
Description:
This SPEC Kit investigates whether and how ARL member libraries have reconfigured staffed service delivery points in the main library and in any branches that report to the main library. It explores whether service points and/or branches have been added, closed, or consolidated; the drivers for those decisions; the impacts on staff; the changes in delivery methods; and whether there have been any collaborations with other institutions or consortia, or outsourcing of service delivery. It also explores user involvement in the planning for service changes and whether the effectiveness of new service configurations has been assessed. It includes documentation from respondents that describes the service philosophy, services offered, planning process, and communications about service changes. Also included are floorplans and images of redesigned spaces.
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