Serving Those Who Served: Librarian's Guide to Working with Veteran and Military Communities

LeMire, Sarah and Kristen J. Mulvihill. Serving Those Who Served: Librarian's Guide to Working with Veteran and Military Communities. Libraries Unlimited, 2017. ISBN: 978-1-4408-3432-5

Description
Regardless of the type of library you work in, you are likely to encounter members of the veteran and military communities. This book offers tips to help you determine the size and the needs of the veteran and military communities in your local area. You’ll learn about some common information requests and information-seeking behavior of veterans and service members and discover how to take the needs and also the unique strengths of the veteran and military communities into account when developing library outreach efforts, programs, services, and collections.

Table of Contents 

• Who are veterans and military service members?
• What all librarians should know about the veteran and military communities
• Public libraries and the veteran and military communities
• Veteran and military communities on college and university campuses
• School and special libraries and the veteran and military communities

Getting Started in Service Design: A How-To-Do-It Manual For Librarians

 

Marquez, Joe J. and Annie Downey. Getting Started in Service Design: A How-To-Do-It Manual For Librarians. Neal-Schuman, 2017. ISBN: 978-0-8389-1564-6

Description
Service design is a holistic, collaborative methodology that puts the user at the center of the service delivery model. Because this approach prioritizes users and their overall experience, it’s a valuable framework that librarians and administrators can use as a group to assess, revise, and create library services, spaces, and workflows. In this book, the authors use an action-oriented assortment of exercises, templates, and tools to make service design more accessible to all types of libraries. 

Table of Contents

Chapter 1    About Service Design

Service Design Defined
Why Service Design?
The Phases of Service Design

• Pre-Work
• Observation
• Understanding/Thinking
• Implementation
• Maintenance/Post-Assessment

The Service Design Mindset

• Co-Creating
• Making the Intangible Tangible
• Confirming with Evidence
• Focusing on User Needs and Expectations
• Thinking Holistically
• Having Empathy
• Being Open-Minded and Not a Devil’s Advocate
• Being Willing to Evolve

Reasons for a Service Design Inquiry

Chapter 2    Getting Started with Evaluating Services

Library Service Design Heuristics
Sample Heuristic Evaluation

• Service: Checking out a Book

Conclusion
Further Reading

Chapter 3    Project Planning

Identifying Real Problems
Creating Teams

• Internal Teams
• External Teams

Identifying Stakeholders
Devising Team Rules

• Questions to Consider when Making Ground Rules

Project Definitions

• Project Purpose
• Project Objectives
• Project Scope

Scheduling
Project Documentation

Chapter 4    Service Design Tools

Service Inventory
Ecology Map
Stakeholder Map
Surveys
Space Analysis
Service Safari
Interviews and Contextual Inquiry

• Interview Protocol Checklist

Discussion Groups
Observation
Work Like a User
Scenarios and Expectation Maps
Journaling
Customer Journey Map
Mobile Ethnography
Prototyping

• Nondynamic Service Prototypes
• Dynamic Service Prototypes

Focus Groups

• Focus Group Checklist
• Recruiting Checklist

Graffiti Wall
Blueprinting
Example: Use of Tools in Service Design Projects

• Public Library
• Academic Library
• Space Analysis
• Customer Journey Map
• Mobile Ethnography
• Service Blueprint

Chapter 5    Analysis and Synthesis

Transcribing
Preparing Data for Coding
Coding
Confirmation
Conclusion: The Write-Up

Further Reading

• Appendixes
• Bibliography
• Index

Tactical Urbanism for Librarians: Quick, Low-Cost Ways to Make Big Changes

Munro, Karen. Tactical Urbanism for Librarians: Quick, Low-Cost Ways to Make Big Changes. ALA Editions, 2017. ISBN: 978-0-8389-1558-5

Description
Heard of LibraryBox, Shelflogic, or EveryLibrary? These are examples of librarians practicing tactical urbanism ... a global grassroots movement to improve cities by and for the people who live in them. In this quick start guide, Munro offers examples from cities and libraries that show where tactical urbanism is happening now and making a difference.

Table of Contents 
Chapter One    An Introduction to Tactical Urbanism

Chapter Two    Tactical Urbanism Case Studies

Sidebar: Some Useful Urbanism Concepts

Chapter Three    A Realistic Tactical Approach

Sidebar: How about Tactical Business Practices?

Chapter Four    Library Case Studies

Chapter Five    Library Meets City

Chapter Six    Coming Back to Earth

Chapter Seven    A Library Leader’s Guide to Building a Tactical Library

Chapter Eight    Twelve Steps to Becoming a Tactical Library Interventionist

Sidebar: Tactical Follow-Ups: Where to Find More

Chapter Nine    Summing Up

Foundations of Library Services: An Introduction for Support Staff

Foundations of Library Services: An Introduction for Support Staff by Hali R. Keeler. Rowman & Littlefield, 2016. 978-1-4422-5641-5.

Publisher's Description

Trained library support staff is critical in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas.

Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries. This book will guide the LSS to be able to:

• Understand the mission and role of the library in its community
• Be familiar with the ethics and values of the profession, including those of the Library Bill of Rights, the ALA Code of Ethics, freedom of information, confidentiality of library records and privacy issues
• Know the responsibility and relationships among library departments
• Practice the basic principles of circulation, including interlibrary loan; current cataloging and classification systems; and acquisitions and collection development policies.
• Understand how libraries are governed and funded within their organizations or government structures
• Realize the value of cooperation to enhance services
• Practice quality customer service
• Communicate and promote the library’s values and services
• Recognize and respond to diversity in user needs

More Information

See the publisher's website for Table of Contents, author information, and reviews.

Meeting Community Needs: A Practical Guide for Librarians

Meeting Community Needs: A Practical Guide for Librarians by Pamela H. MacKellar. Rowman & Littlefield, 2016. 978-0-8108-9134-0.

Publisher's Description

Librarians must know how to provide essential programs and services that make a difference for the people they serve if libraries are going to survive. It is no longer realistic for librarians to rely on the idea that “people love libraries, so they will fund them” in this economic climate. Librarians must be able to prove that their programs and services are making a difference if they want to compete for funding in their municipalities, schools, corporations, colleges, institutions and organizations.

Meeting Community Needs: A Practical Guide for Librarians presents a process that librarians of all kinds can use to provide effective programs and services. This requires being in close touch with your community, whether it is a city, town, or village; college or university; public or private school; or corporation, hospital, or business. Understanding what information people need, how they access it, how they use it, how it benefits them, and how they share it is paramount. The process in this book covers community assessment, designing programs and services to meet needs, implementing and evaluating programs and services, and funding options.

Providing library programs and services for your entire population - not just library users - is more important than ever. Librarians working in libraries of all types must provide programs and services that meet community needs if libraries are to stay relevant and survive in the long run. Librarians must be able to measure their success and demonstrate the library’s worth with verifiable proof if they are going to be competitive for available funds in the future. Meeting Community Needs will make you take a serious look at how well your library programs and services are meeting your community’s needs, and it will show you the way to success.

More Information
See the publisher's website for table of contents, author information, and reviews.

Collaborating with Strangers

de Farber, B. G., Hines, A., & Hood , B. J. (2017). Collaborating with Strangers: Facilitating Workshops in Libraries, Classes, and Nonprofits. Chicago, IL: Neal-Schuman. 978-0-8389-1542-4

Interaction with strangers cultivates creativity and provides opportunities for joining forces to achieve great ends. However most people tend to avoid talking or working with people they do not know, whether in the library, a classroom, or in academic and nonprofit settings. And to do so is to short-circuit much of the creative potential that is so necessary for innovation, and that organizational stakeholders crave. Enter CoLAB. Developed and presented by de Farber at workshops across the country, and used by the authors to successfully spur collaboration at the University of Florida (including faculty-librarian, librarian-librarian, librarian-student, faculty-faculty, student-student, and student-librarian-community member), it showcases the power of face-to-face conversations. Leading readers through a unique framework that breaks down barriers to collaboration while also kindling long-lasting enthusiasm, this manual includes

• testimonials from workshop participants that demonstrate the benefits of a Collaborating with Strangers workshop;
• step by step guidance on every aspect of organizing and presenting a CoLAB workshop;
• helpful photographs and diagrams that show prep and workshops in action;
• ready to use surveys for assessment before and after the workshop;
• grant proposal development techniques for bringing two or more organizations together on a project;
• pointers on how to adapt the workshop for ice-breakers, conference programs, or classrooms; and
• samples of workshop promotion pieces that can be adapted as needed.

Libraries have always connected patrons to resources and information; this resource shows how, through successful group collaboration, organizations can extend that connection to include the talents and assets of community members.
(book description)

Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

Marquez, Joe J. and Annie Downey. Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement. Rowman & Littlefield, 2016. ISBN 978-1-4422-6384-0

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services.

Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

Learn how to:

• create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined
• create customer journey maps - to better understand the actual paths taken by users to fulfill a service.
• find the right tool for the situation so you can make an informed decision on usage
• create an ethnographic program of your own tailored to your library environment
• understand how assessment and post-implementation is key to any project’s success
• create a service design plan that fits your library and patronage

This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.

Yes! on Demand: How to Create Winning, Customized Library Service

Middleton, Kathy L. Yes! on Demand: How to Create Winning, Customized Library Service. Libraries Unlimited, 2017. ISBN: 978-1-4408-4853-7

Description

The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. 

Table of Contents 

1. Heroes on the front line
2. Shift in thinking required
3. Yes! on demand 
4. Business yes! models
5. Eliminate no
6. Personalize service
7. Break and fix rules

Small Libraries, Big Impact

Du, Yunfei. Small Libraries, Big Impact. Libraries Unlimited, 2016. ISBN: 978-1-4408-4156-9

Description
The challenge is substantial: library managers today must adopt a new mindset in order to perform a broad spectrum of activities and attract new users who are not traditional library patrons. Small Libraries, Big Impact: How to Better Serve Your Community in the Digital Age helps readers to meet the challenge of serving diverse users via a community-centered library.

Table of Contents

• Libraries, users, and communities : an introduction
• Improving community outreach
• Supporting social justice and rights of access to information
• Effecting social transition
• Nourishing diversity
• Fostering collaboration and entrepreneurship
• Using outreach as marketing tool
• Bridging the digital divide
• Re-envisioning library spaces
• Assessing user needs and improving user services.

Tapping Into...School Librarians

Church, Audrey P. Tapping Into the Skills of 21st-Century School Librarians: A Concise Handbook for Administrators. Lanham, MD: Rowman & Littlefield, 2016. ISBN: 978-1-47581890-1

Publisher's Description
Strong school librarians positively impact student learning, and principal support is key. This concise handbook provides an overview of the roles of the 21st-century school librarian—teacher, instructional partner, information specialist, instructional leader, and program administrator. A valuable and informative resource, it gives principals the information they need to know in order to utilize the library program and librarian to the fullest potential to contribute to the instructional program of the school.

Review
In a review on the National Association of Elementary School Principals website, a school administrator explains what she finds valuable in this book.

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Hernon, Peter, Ellen Altman, and Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third Edition. ALA Editions, 2015. ISBN: 978-0-8389-1308-6

Description
This new edition (last published in 2010) provides guidance for applying a customer-centered approach to service quality and performance evaluation. This extensively updated edition explores the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

Table of Contents 
1. Understanding ends and means
2. A look in the library mirror
3. "Your mission, should you choose to accept it..."
4.Measuring and evaluating the components of high-quality service
5. What can go wrong with numbers?
6. Different ways of listening to customers
7. Managing the three Cs (comments, complaints, and compliments)
8. Listening through surveys
9. Listening through focus group interviews
10. Customer-related metrics and requirements
11. Satisfaction and service quality : separate but intertwined
12. Interpreting findings to improve customer service
13. Embracing change-continuous improvement

Information Services Today

 

Hirsh, Sandra (ed.) Information Services Today. Rowman & Littlefield, 2015. ISBN: 978-1-4422-3958-6

Description
This overview of what it means to be a library and information professional today provides a broad overview of the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals.

Table of Contents
Part 1 - Information Landscapes: Cultural and Technological Influences

Chapter 1: The Transformative Information Landscape: What it Means to be an Information Professional Today
Sandra Hirsh, San José State University

Chapter 2: Libraries and Information Organizations: Two Centuries of Experience
Christine Pawley, University of Wisconsin-Madison

Chapter 3: Information Communities: Defining the Focus of Information Service
Karen Fisher, University of Washington
Anne Bishop, University of Illinois, Urbana-Champaign

Chapter 4: Diversity, Cultures, and Equity of Access
Patty Wong, Yolo County Library
Miguel Figueroa, Center for the Future of Libraries; American Library Association

Part 2 – Information Professions: Physical and Virtual Environments

Chapter 5: Librarianship: A Continuously Evolving Profession
Stephen Abram, Federation of Ontario Public Libraries; Lighthouse Consulting, Inc.

Chapter 6:Literacy and Media Centers in the 21st Century: School Libraries
Mary Ann Harlan, San José State University

Chapter 7: The Learning and Research Institution: Academic Libraries
Todd Gilman, Yale University Library

Chapter 8: Community Heart, Anchor, and Safe Haven: Public Libraries
Kathleen De La Pena McCook, University of South Florida

Chapter 9:Information Centers: Special Libraries
Cheryl R. Dee, San José State University
Stephen Abram, Federation of Ontario Public Libraries; Lighthouse Consulting, Inc.
Deb Hunt, Mechanics’ Institute San Francisco; Information Edge

Chapter 10:Digital Resources: Digital Libraries
Lisa Gregory, North Carolina Digital Heritage Center
Amy Rudersdorf, Digital Public Library of America

Chapter 11: Expanding the Horizon of the MLIS
Melissa Fraser-Arnott, Queensland University of Technology – San José State University (QUT-SJSU) Gateway PhD Program

Part 3 – Information Services: Roles in the Digital Age

Chapter 12: Information Needs: Understanding and Responding to Today’s Information User
Heather O'Brien, University of British Columbia
Devon Greyson, University of British Columbia

Chapter 13:Finding Information: Information Intermediation and Reference Services
Michelle Holschuh Simmons, San José State University

Chapter 14: Organizing Information: Technical Services
Sylvia D. Hall-Ellis, San José State University; Colorado Community College System

Chapter 15: Accessing Information Anywhere and Anytime: Access Services
Michael J. Krasulski, University of the Sciences

Chapter 16: Teaching Users: Information & Technology Literacy Instruction
April D. Cunningham, Palomar College
Stephanie Rosenblatt, Cerritos College

Part 4 – Information Users: Engaging, Creating, and Collaborating via Technology

Chapter 17: User Experience
Aaron Schmidt, Library User Experience Consulting

Chapter 18: Hyperlinked Libraries
Michael Stephens, San José State University

Chapter 19:Creation Culture and Makerspaces
Kristin Fontichiaro, University of Michigan

Chapter 20:Infinite Learning
Paul Signorelli, Paul Signorelli & Associates

Part 5 – Information Organizations: Management Skills for the Information Professional

Chapter 21: Management Skills
Janine Golden, University of Southern California

Chapter 22: Managing Budgets
Sara F. Jones, Marin County Free Library

Chapter 23: Managing Personnel
Cass Mabbott, University of Illinois, Urbana-Champaign

Chapter 24: Managing Facilities
Paul Glassman, William Paterson University

Chapter 25: Managing Collections
Wayne T. Disher, San José State University

Chapter 26: Managing Technology
Marshall Breeding, Independent Technology Consultant

Chapter 27: Managing Communications, Marketing, and Outreach
Christie Koontz, Florida State University; San José State University

Chapter 28: Demonstrating Value: Assessment
Cheryl Stenström, San José State University

Part 6 – Information Issues: Influences and Consequences

Chapter 29: Information Policy
Kate Marek, Dominican University

Chapter 30: Information Ethics
Martin L. Garnar, Regis University

Chapter 31: Copyright and Creative Commons
Mary Minow, LibraryLaw.com
Liz Hamilton, Dominican University

Chapter 32: Information Licensing
Celeste Feather, LYRASIS
Maura Hadaway, LYRASIS
Tom Sanville, LYRASIS

Chapter 33: Open Access
Heather Joseph, The Scholarly Publishing and Academic Resources Coalition (SPARC)

Chapter 34: Analog and Digital Curation and Preservation
Katherine Skinner, Educopia Institute

Chapter 35: Information Privacy and Cybersecurity
Cherie L. Givens, San José State University

Chapter 36: Intellectual Freedom
Barbara M. Jones, Office for Intellectual Freedom; Freedom to Read Foundation; American Library Association

Part 7: Information Horizons: Career Management and Leadership Strategies

Chapter 37: Career Management Strategies for Lifelong Success
Naomi House, INALJ.com

Chapter 38: Global Learning Networks
Jan Holmquist, Guldborgsund Public Library

Chapter 39: Leadership for Today and Tomorrow
Carol H. Sawyer, University of La Verne

New on the Job

Weisburg, H. K., & Toor, R. (2015). New on the Job: A School Librarian's Guide to Success (2nd ed.). Chicago, IL: ALA Editions. ISBN: 978-0-8389-1264-5

Publisher's Description

As if transitioning from library school or a different type of library job into the role of a school librarian wasn’t challenging enough, just factor in today’s straitened funding environment for the position itself. Librarians new on the job need expert advice on what to expect and how thrive, and since its publication in 2006 this guide has served as an invaluable resource for the new school librarian. From job search strategies and discovering work philosophy to the nitty-gritty details of creating acceptable use policies, this revised and updated edition, which includes a new foreword from Sarah Kelly Johns, shares the joys and perils of the profession along with a wealth of practical advice from decades of experience in school library programs. With this guide as a roadmap, new school librarians can

• Tackle the job search with confidence, with tips on everything from polishing a résumé  and acing a job interview to ways of handling any potentially negative Google results and other digital footprints

• Learn the secrets to successfully collaborate with teachers

• Navigate new roles and responsibilities through orientation and organization

• Create dynamic interactions with students to deepen their learning experiences

• Master the art of communicating with the principal, IT experts, and vendors

• Become familiar with school library technology, including e-book collections, online databases, and library management systems

• Receive field-tested guidance on daily matters – from budgeting and purchasing to advocacy and programming

The AASL Standards for the 21st-Century Learner, Partnership for 21st Century Skills, and Common Core State Standards are also thoroughly discussed. New school librarians as well as those already in the profession can set the tone for rewarding career with this one-stop, hands-on guide.

Table of Contents

Foreword

Introduction

1. Your Philosophy
2. Getting the Job
3. Finding Your Way
4. Getting Yourself Organized
5. Reaching Your Students
6. Reaching Your Teachers
7. A Matter of Principles
8. Advocacy and You
9. Planning
10. Technology and You
11. Ethics, Standards, and You
12. Looking Back, Looking Forward

Appendixes

Glossary

Index

Putting the Users First: 30 Strategies for Transforming Library Services

McDonald, Courtney Greene. Putting the Users First: 30 Strategies for Transforming Library Services. Association of College and Research Libraries, 2014. ISBN: 978-083898732-2

Description
From your library’s website to the signage by the elevators, everything contributes to the overall user experience of our patrons. This author takes a practical approach to implementing user-centered concepts in libraries. This book will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.

Table of Contents

1. Admit 
2. Define                 
3. Observe
4. Notice
5. Serve
6. Obsess
7. Sift
8. Ask
9. Curate
10. Escape
11. Evaluate
12. Pretend
13. Prioritize
14. Stop
15. Connect
16. Care
17. Listen
18. Translate
19. Polish
20. Test
21. Fail—Cheerfully!
22. Raid
23. Anticipate
24. Smile
25. Defuse
26. Sketch
27. Engage
28. Play
29. Converse
30. Leap    

The Network Reshapes the Library: Lorcan Dempsey on Libraries, Services and Networks

Demspey, Lorcan. Edited by Kenneth J. Varnum The Network Reshapes the Library: Lorcan Dempsey on Libraries, Services and Networks. ALA Editions, 2014. ISBN: 978-0-8389-1233-1 

Description
Lorcan Dempsey is a popular blogger on library technology topics. This book brings together a curated collection of Dempsey's posts looking at the past and future of libraries. Library planners, administrators, and technology staff will find analysis of technology trends that is stimulating and thoughtful. You can check out his current blog at: http://orweblog.oclc.org/


Table of Contents

1. Networked Resources
2. Network Organization
3. In the Flow
4. Resource Discovery
5. Library Systems
6. Data and Metadata
7. Publishing and Communication
8. Libraries
9. Lorcan's Picks

Letting Go of Legacy Services: Library Case Studies

Evangeliste, Mary & Katherine Furlong, eds. Letting Go of Legacy Services. Chicago: American Library Association, 2014  025.1 Letti.   ISBN-13: 978-0838912201

The last few years have proven beyond any doubt that libraries cannot afford to coast along with the status quo. Just as important as proposing and adding new services is the sometimes unpleasant process of critically examining existing realities and letting go of obsolete or less useful programs. But instead of panicking about budgetary and staffing challenges, libraries can choose a measured, proactive response. The contributors in this practical guidebook take readers step-by-step through approaches they've used at their own institutions, offering models that can be adapted to a wide variety of settings.

After reading this book library directors and administrators will have insights into:

• How planned abandonment strategies grounded in assessment-based decision making can allow libraries to focus on what they do best
• Common sense solutions to "pressure points" common across many different libraries, such as difficulties in dealing with data, communicating to internal and external populations, and the ordinary day-to-day pressures of running a library
• The first steps towards formulating a plan of action, and ways to make evaluation of services a regular part of organizational culture
• Analysis of each case study, and suggestions for further exploration

Through examination of these case studies, librarians can develop a framework that helps lead to more structured thinking about what is vitally important for their own library's future.

Reconfiguring Service Delivery

Reconfiguring Service Delivery. SPEC Kit 327. Association of Research Libraries, December 2011.

Description:
This SPEC Kit investigates whether and how ARL member libraries have reconfigured staffed service delivery points in the main library and in any branches that report to the main library. It explores whether service points and/or branches have been added, closed, or consolidated; the drivers for those decisions; the impacts on staff; the changes in delivery methods; and whether there have been any collaborations with other institutions or consortia, or outsourcing of service delivery. It also explores user involvement in the planning for service changes and whether the effectiveness of new service configurations has been assessed. It includes documentation from respondents that describes the service philosophy, services offered, planning process, and communications about service changes. Also included are floorplans and images of redesigned spaces.

Table of Contents

Whole Library Handbook 5: Current Data, Professional Advice, and Curiosa About Libraries and Library Services

Eberhart, George M.  The Whole Library Handbook 5: Current Data, Professional Advice, and Curiosa About Libraries and Library Services.  Chicago: ALA, 2013.  020.973 EberhW 2013 ed.   ISBN: 978-0838910900

The Whole Library Handbook, now in its fifth edition, is an encyclopedia filled with facts, tips, lists, and resources essential for library professionals and information workers of all kinds, all carefully handpicked to reflect the most informative, practical, up-to-date, and entertaining examples of library literature. Organized in easy-to-find categories, this unique compendium covers all areas of librarianship from academic libraries to teen services, from cataloging to copyright, and from gaming to social media. Selections include

•   Facts and figures on library workers
•  Bookmobile guidelines
• 100 great libraries of the world
•  Job search and recruitment techniques, and advice on how to deal with tough economic times
• Tips on writing articles and book reviews
• Fun with cataloging rules
• Famous librarians' favorite books

Covering a huge spectrum of librariana, this one-of-a-kind volume is both educational and entertaining.