Ross, Catherine Sheldrick, Kirsti Nilsen and Marie L. Radford. Conducting the Reference Interview; A How-To-Do-It Manual for Librarians 2nd edition. New York: Neal-Schuman, 2009. 025.52 Ross 2nd ed. ISBN 978-1555706555
This second edition is completely updated, with an all-new section on virtual reference. The section on the readers’-advisory interview is now a full chapter. Marie Radford joins authors Ross and Kirsti Nilsen, bringing her expertise and research on virtual-reference services. All three authors have been involved in large and long-term research projects on reference and readers’-advisory interviews, virtual and face-to-face, and their work informs all chapters of this book. Scenarios based on real library transactions illustrate many important ideas, and most also include comments and discussion questions, making it easy to adapt them for classes or workshops. Sidebars appear on nearly every page, with “Did you know?” research facts, short exercises, and “Quick Tips.” This outstanding work is highly recommended for all libraries and is essential reading for all LIS educators and librarians involved in staff training.
