Evaluation and Measurement of Library Services

Matthews, Joseph R. Evaluation and Measurement of Library Services. Westport, CT: Libraries Unlimited, 2007. isbn 978-1-59158-532-9 025.10973 Matth

After a thorough discussion of methodology, Matthews devotes several chapters to particular aspects of library service, such as reference and interlibrary loan. Finally, he tells us how to use all the information we've gathered to make our case about the library's value to patrons and stakeholders and answer the most important question of all--what difference do we make?