Middleton, Kathy L. Yes! on Demand: How to Create Winning, Customized Library Service. Libraries Unlimited, 2017. ISBN: 978-1-4408-4853-7
Description
The book shows how techniques borrowed from successful retail models can
be applied to every part of library service—from reference,
circulation, and technology services to children's and adult services.
Table of Contents
- Heroes on the front line
- Shift in thinking required
- Yes! on demand
- Business yes! models
- Eliminate no
- Personalize service
- Break and fix rules
