Scmidt, Aaron, and Amanda Etches.
Useful, Usable, Desirable: Applying User Experience Design to Your Library. Chicago: ALA Editions, 2014. ISBN: 978-1-55570-968-6
Useful, useable, desirable: like three legs of a stool, if your library
is missing the mark on any one of these it’s bound to wobble. Every
decision you make affects how people experience your library. In this
useful primer, user experience (UX) librarians Schmidt and Etches
identify 19 crucial touchpoints such as the library website, email,
furniture, parking lot, events, and newsletters. They explain why each
is important to your library’s members and offer guidance on how to make
improvements. From library administrators to public relations and
marketing staff, anyone concerned with how members experience your
library will benefit from this book’s
- Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members
- Advice
on simple, structured ways to evaluate and improve aspects such as
physical space, service points, policies and customer service, signage
and wayfinding, online presence, and using the library
- Scorecard
system for self evaluation, which includes methods for determining how
much time, effort, and skill will be involved in getting optimum
performance
Easy to dip into as the need arises, this book
points the way towards ensuring that your library is a welcoming space
for everyone.
For a complete list of the table of contents, please visit:
http://www.alastore.ala.org/detail.aspx?ID=10981.
