Description
This book describes the step-by-step transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. Topics covered include:
- Recognizing that nearly all staff answer reference questions, but few are trained to do so
- documenting the necessity for a change in reference model
- gaining buy-in from all interested parties—librarians, non-MLS staff, and administrators
- determining the optimal staffing level
- creating training materials and schedules
- monitoring the quality of reference service
- supervising staff
- evaluating the new model using multiple methods
Table of Contents
See publisher's website for a detailed table of contents.
