Reference Interview Today

Knoer, Susan. The Reference Interview Today. Libraries Unlimited, 2011. 
ISBN: 978-1-59884-822-9

The reference interview has always been an important tool in the librarian's toolkit. This book looks at how it is best used in the traditional face-to face reference interaction, but also in the virtual world. It addresses best practices for working with culturally diverse populations and difficult patrons, as well as how to use social media tools to provide effective service. An excellent training tool for library staff new to reference work, it can also serve as a guide to experienced reference staff who are looking to master new delivery methods.