Matthews, J. R. (2018). The Evaluation and Measurement of Library Services (2nd ed.) foreword by Lisa Hinchliffe. Santa Barbara, CA: Libraries Unlimited (ABC-CLIO, LLC). ISBN: 9781440855368.
Publisher's Description
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them.
- Helps librarians to thoroughly examine their libraries' services toward making improvements
- Enables librarians to answer with authority the question "what difference do we make?"
- Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services
- Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult
