Evans, G. Edward, Margaret Zarnosky Saponaro, Holland Christie, and Carol Sinwell. Library Programs and Services: The Fundamentals. 8th edition. Libraries Unlimited, 2015. ISBN: 978-1-61069-637-1.
Description
Covering every topic ranging from circulation and literacy instruction to reference and security, this book provides an up-to-date, broadly based view of library public service and its functions. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today.
Table of Contents
Preface
PART I: BACKGROUND
Chapter 1: Introduction
Chapter 2: Customer Service
PART II: CORE PROGRAMS AND SERVICES
Chapter 3: Reference
Chapter 4: Instruction
Chapter 5: Document Delivery
Chapter 6: Circulation
Chapter 7: Print Collections
Chapter 8: Media Collections
Chapter 9: eResources
PART III: SPECIALIZED PROGRAMS AND SERVICES
Chapter 10: Variations in Programs and Services
Chapter 11: Computer Access
Chapter 12: Social Media and Library Programs and Services
PART IV: OPERATIONAL ISSUES IN LIBRARY PROGRAMS AND SERVICES
Chapter 13: Legal Aspects
Chapter 14: Ethical Aspects
Chapter 15: Staffing
Chapter 16: Safety Aspects
Chapter 17: Assessment
Chapter 18: Fiscal Concerns
Chapter 19: Libraries as Place
Index
