vanDuinkerken, Wyoma and Wendi Arant Kaspar. Leading Libraries: How to Create a Service Culture. ALA Editions, 2015. ISBN: 978-0-8389-1312-3
Description
Drawing from case studies as well as the literature of business and
social sciences, the authors provide guidance on how to apply the values
of service leadership to both public and academic libraries. Through
the use of examples, exercises, and tools for development, this book
walks readers through the steps needed to create a sustainable,
service-oriented model.
Table of Contents
Chapter 1: Leadership Theories: Traditional and Transformational
Chapter 2: Service Leadership and Its Paradigm in Libraries
Chapter 3: Conscientiousness as the Foundation
Chapter 4: Building Rapport
Chapter 5: Balancing Encouragement and Accountability
Chapter 6: Innovation and Evolving Service
Chapter 7: Strategic Planning: The Practice of Innovation and Strategic Thinking
Chapter 8: Sustaining Service as a Value
Chapter 9: Formalizing Service Leadership in Libraries: Embedding Processes and Policies
Chapter 10: Service Leadership in Libraries
