Ross, Catherine Sheldrick and Kirsti Nilsen. Communicating
Professionally: A How-To-Do-It, 3rd ed. Chicago: Neal-Schuman,
2013. 020.14 Ross ISBN 978-1555709082
An
updated and expanded version of the training guide Booklist called
"one of the most valuable professional publications to come off the
presses in a long time," the new third edition of Communicating
Professionally is completely revised with new sections outlining the
opportunities offered by contemporary communication media. With more resource
information on cross-cultural communication, including new applications of
communication principles and the latest research-based material on
communication in general, this comprehensive manual covers
- Fundamental skills such as listening, speaking, and writing
- Reading others’ nonverbal behavior
- How to integrate skills, with tips for practicing
- Sense-making, a theory of information as communication
- Common interactions like speaking one-on-one, working in groups, and giving presentations
- Training others in communication skills, including a special section on technology-based training
