Tuesday, August 13, 2013

Communicating Professionally: A How-To-Do-It Manual for Librarians, 3rd ed.

Ross, Catherine Sheldrick and Kirsti Nilsen.  Communicating Professionally: A How-To-Do-It, 3rd ed.  Chicago: Neal-Schuman, 2013.  020.14 Ross  ISBN 978-1555709082

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual covers 

  •  Fundamental skills such as listening, speaking, and writing
  •  Reading others’ nonverbal behavior
  •  How to integrate skills, with tips for practicing
  • Sense-making, a theory of information as communication
  • Common interactions like speaking one-on-one, working in groups, and giving presentations
  • Training others in communication skills, including a special section on technology-based training