Redesigning Today's Public Services: Focus on Reference (DVD)

Redesigning Today's Public Services: Focus on Reference. Presenter Marie Radford, Ph. D. College of DuPage, 2010. DVD.

This is a recording of the teleconference that was broadcast by the College of DuPage as part of the Library Futures: Staying Ahead of the Curve series on November 12, 2010. Running time is 90 minutes.

Description on DVD:
"The current information landscape is a world in which change is the only constant. While the important charge for libraries to provide reference services can be traced throughout the history of the profession, the tools, methods and expectations about this core library service are hardly static. This program examines contemporary reference, taking a look at current trends, as well as making some informed predictions about the future. With innovative examples from libraries across the country, the discussion also considers approaches to the issues that will surface as the next generation of reference services evolves to meet patrons' needs."