Description
Use of data to make the case for library services is more important than ever. This book introduces the basics of the Six Sigma framework, a data-driven management system, as a model that can be applied to a variety of library settings. It covers basic statistical concepts, sources of data, application of appropriate analysis methods, and offers case studies to explore areas such as e-book collection development and reference.
Table of Contents
Part I Overview
Chapter 1 Introduction
Chapter 2 Planning with Six Sigma
Part II Six Sigma Steps
Chapter 3 Defining the Project
Chapter 4 Measure the Current Situation
Chapter 5 Analyze Existing Processes
Chapter 6 Improve or Introduce the Process
Chapter 7 Control the Process
Part III A Statistics Primer
Chapter 8 Cleaning Data
Chapter 9 Getting Started with Statistics
Chapter 10 Matching Data Analytic Methods to Data
Chapter 11 Statistical and Survey Software for Libraries
Part IV Case Studies
Chapter 12 Access and Retrieval: Case Study
Chapter 13 Benchmarking Library Standards: Case Study
Chapter 14 Data Sets: Case Study
Chapter 15 Digitization: Case Study
Chapter 16 Ebook Collection Development: Case Study
Chapter 17 Facilities: Case Study
Chapter 18 Information Audit: Case Study
Chapter 19 Instruction: Case Study
Chapter 20 Knowledge Management: Case Study
Chapter 21 Lending Devices: Case Study
Chapter 22 Marketing Virtual Reference Services: Case Study
Chapter 23 Optimizing Online Use: Case Study
Chapter 24 Reference Staffing Patterns: Case Study
Chapter 25 True Costs of Acquisitions: Case Study with Implications for Selection Practice
