Putting the Users First: 30 Strategies for Transforming Library Services

McDonald, Courtney Greene. Putting the Users First: 30 Strategies for Transforming Library Services. Association of College and Research Libraries, 2014. ISBN: 978-083898732-2

Description
From your library’s website to the signage by the elevators, everything contributes to the overall user experience of our patrons. This author takes a practical approach to implementing user-centered concepts in libraries. This book will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.

Table of Contents

1. Admit 
2. Define                 
3. Observe
4. Notice
5. Serve
6. Obsess
7. Sift
8. Ask
9. Curate
10. Escape
11. Evaluate
12. Pretend
13. Prioritize
14. Stop
15. Connect
16. Care
17. Listen
18. Translate
19. Polish
20. Test
21. Fail—Cheerfully!
22. Raid
23. Anticipate
24. Smile
25. Defuse
26. Sketch
27. Engage
28. Play
29. Converse
30. Leap