Hooper, Brad. Writing Reviews for Reader’s Advisory. Chicago: ALA, 2010. 808.066028 Hoope ISBN 978-0-8389-1017-7
Reviews are an important resource for readers' advisory and collection development. They are also a helpful promotional tool, introducing patrons to what is new on the shelf. This resource includes: tips for writing strong, relevant reviews; different ways reviews can be used to promote your library; and, a chapter by Joyce Saricks covering the how-tos of reviewing audiobooks. Whether the ultimate goal is writing for a library website, book club, or monthly handout, or freelancing for a newspaper, magazine, or professional journal, readers will find plenty of ideas and insight here.
Tuesday, February 16, 2010
Assessing Service Quality: Satisfying the Expectations of Library Customers
Hernon, Peter, and Ellen Altman. Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed. Chicago: ALA, 2010. 025.5 Herno 2nd Ed. ISBN 978-0-8389-1021-4
Because of technology, the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new ways, including
* Distance education
* Use of library Web sites
* Partnerships and consortia for electronic collections
* Ways to effectively embrace change for continuous improvement
Senior librarians, library directors, and trustees will learn how to see the library as the customer does with the aid of dozens of tools to measure service quality--from mystery shoppers and benchmarking to surveys and group interviews.
Because of technology, the old measures of service quality no longer apply. If libraries are to succeed, they must see themselves in competition with other institutions and sources of information--especially the Web--and make customers feel welcome and valued. This classic book is brought fully up to date as Peter Hernon and Ellen Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, and challenge librarians to think about customer service in new ways, including
* Distance education
* Use of library Web sites
* Partnerships and consortia for electronic collections
* Ways to effectively embrace change for continuous improvement
Senior librarians, library directors, and trustees will learn how to see the library as the customer does with the aid of dozens of tools to measure service quality--from mystery shoppers and benchmarking to surveys and group interviews.
Wednesday, February 3, 2010
The Power of Booktalking
The Power of Booktalking. University of Wisconsin-Madison, SLIS, Continuing Education Services. Neal-Schuman, 2009. DVD. ISBN: 9781555706838From the description:
"With this groundbreaking new DVD, all you need is one hour to learn the gamut of approaches, styles and skills that make booktalking one of the most powerful techniques in promoting reading across all ages. Both beginning and experienced librarians will benefit from this dynamic set of real-life presentations, and the diverse group of speakers makes it easy for you to find and develop a personal style that is both comfortable for you and effective for your audience. The DVD also comes with companion files, including PDFs with tips and strategies, lists of related books, and a complete Webliography."
I previewed half of the segments, and my biggest impression is that even those without a flair for drama can give good booktalks. A variety of people give demonstrations, including school librarians at the elementary, middle, and high school levels and a teen librarian from a public library. This resource could be helpful for classroom teachers, too. -- Jen
Thursday, January 21, 2010
Serving Boys Through Reader’s Advisory
Sullivan, Michael. Serving Boys Through Reader’s Advisory. Chicago: ALA, 2010. isbn-13: 978-0-8389-1022-1 028.55 SulliS
With an emphasis on nonfiction and the boy-friendly categories of genre fiction, the work offers a wealth of material including: suggestions for how to booktalk one-on-one as well as in large groups; methods of performing indirect readers' advisory by working with parents or teachers; lists of great authors for boys in the various genres and over five hundred recommended books; and, also lists of read-alikes as well as titles to offer a boy in place of a book he did not like or would not read. It is complete with hundreds of suggested titles, booktalks, and lists to help turn boys into rabid readers.
With an emphasis on nonfiction and the boy-friendly categories of genre fiction, the work offers a wealth of material including: suggestions for how to booktalk one-on-one as well as in large groups; methods of performing indirect readers' advisory by working with parents or teachers; lists of great authors for boys in the various genres and over five hundred recommended books; and, also lists of read-alikes as well as titles to offer a boy in place of a book he did not like or would not read. It is complete with hundreds of suggested titles, booktalks, and lists to help turn boys into rabid readers.
Fundamentals of Library Supervision, 2nd ed.
Giesecke, Joan and Beth McNeil. Fundamentals of Library Supervision, 2nd ed. Chicago: ALA, 2010. isbn-13: 978-0-8389-1016-0 023.9 Giese 2nd. ed.
Management and supervision in libraries are more complex than ever. Not only is the workplace different but the workforce is often made up of four very different generations with very different educational backgrounds and work experiences. Giesecke and McNeil, two experienced library managers, present a basic commonsense approach to solving management and supervisory challenges. They utilize real-world techniques and practices to help readers learn basic supervisory and management procedures and offer strategies and tips to handle difficult situations like firing employees and addressing poor performance. Chapters cover communication, how to create a positive working environment, managing teams, recognizing fundamental legal issues, and managing meetings.
Management and supervision in libraries are more complex than ever. Not only is the workplace different but the workforce is often made up of four very different generations with very different educational backgrounds and work experiences. Giesecke and McNeil, two experienced library managers, present a basic commonsense approach to solving management and supervisory challenges. They utilize real-world techniques and practices to help readers learn basic supervisory and management procedures and offer strategies and tips to handle difficult situations like firing employees and addressing poor performance. Chapters cover communication, how to create a positive working environment, managing teams, recognizing fundamental legal issues, and managing meetings.
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