Scmidt, Aaron, and Amanda Etches. Useful, Usable, Desirable: Applying User Experience Design to Your Library. Chicago: ALA Editions, 2014. ISBN: 978-1-55570-968-6
- Coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members
- Advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library
- Scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance
For a complete list of the table of contents, please visit: http://www.alastore.ala.org/detail.aspx?ID=10981.