Young Adult Library Services Association. (2012). Young Adults Deserve the Best: Understanding Teen Behavior for a Positive Library Experience Manual and CD. Chicago, IL: American Library Association.
Dynamic and full of energy, teens can be a challenging patron population to serve, even for the most experienced library worker. From the circulation desk, to the reference desk to the security desk, everyone is involved with addressing behavioral issues in the library. This instructional kit provides training on: the developing teen brain and how it affects teen behavior; how to build successful teen programs and Teen Advisory Boards; how to prevent and address teen behavior issues, and how library administration can support and foster teen development. Contributing authors include: Amy Alessio, Erin Downey Howerton, and Sarah Flowers.
This kit addresses the following areas in Competencies for Librarians Serving Youth: Leadership and Professionalism; Knowledge of Client Group; Communication, Marketing, & Outreach; Administration and Services.
This kit contains:
- Literature Review
- Instructions on how to use the modules
- 4 learning modules which contain:
- Introductory paper
- Module overview with key talking points and links to the YALSA Competencies
- Printout of four PowerPoint presentation with accompanying script
- Three optional activities per module to deepen participants’ understanding of the module’s material
- List of works consulted