· Be both a coach and a player by learning the terminology and techniques
· Recognize and utilize the abilities and talents of staff at all levels
· Guide individuals toward a unified goal
· Encourage innovation, flexibility, and problem-solving
· Spotlight the big-win opportunities
Complete with new forms, reader-friendly tables, and annotated references, this revised edition is for any library that wants to maximize the potential of all staff on the playing field in order to achieve peak performance.